Shipping policy
Shipping Policy
This policy applies to purchases from THEKAPCO PTE. LTD., Singapore. All estimates below separate order processing from transit after dispatch.
1. Processing and Delivery Estimates
| Period | Processing time | Transit after dispatch |
|---|---|---|
| Normal | 1–3 business days | 7–14 business days |
| Peak | 3–7 business days | 15–30 business days |
Peak periods include major campaigns, seasonal events and communicated high-volume periods. Rural or remote destinations, customs clearance, holidays and logistics disruptions may take longer than these estimates. Pre-orders follow the schedules disclosed on their product pages. Processing and transit are separate periods, not a single delivery window.
2. Shipping Rates
- US$9.98: orders without keyboards.
- US$19.98: orders containing a keyboard, including mixed keyboard/non-keyboard orders.
- Free shipping: eligible orders of US$150 or more after discounts, subject to applicable checkout eligibility.
Enter your complete delivery address at checkout to confirm destination availability and eligibility. Final shipping charges and applicable conditions are shown before payment. Any separately offered delivery service and its charges are disclosed at checkout.
3. Dispatch Updates, Delays and Unavailable Products
If we become aware that your order cannot meet the applicable processing or dispatch commitment, we will contact you promptly with available information and options. You may accept revised fulfillment arrangements or cancel for a refund where appropriate or legally required. We do not treat silence after 48 hours as universal consent to a delay.
For purchases covered by US shipment-delay rules, we obtain consent to delayed shipment or provide a prompt refund as required by those rules. Other mandatory notification, consent and refund obligations also apply where relevant.
If stock becomes unavailable after payment, we will offer an alternative with your consent, a revised fulfillment date where permitted, or a refund. We do not substitute a different product without your consent.
4. Lost, Substantially Delayed or Disputed Deliveries
Email support@thekapco.com with your order number and tracking details if a parcel is lost, substantially delayed, marked delivered but not received, or otherwise disputed. Customer Support investigates tracking and courier records and provides an appropriate resolution, subject to consumer rights. A courier's delivery scan does not by itself remove those rights. Please also report missing components or incorrect items so we can investigate.
5. Tracking
You receive an order confirmation after purchase and a shipping confirmation with tracking information when the parcel is prepared and handed to the courier. Use the tracking link or a tracking platform such as 17TRACK to follow your shipment. Contact support if tracking is unclear or appears incorrect.
6. Addresses and Delivery Failures
Please provide an accurate, complete delivery address. Address changes may be requested while an order is processing, subject to operational feasibility. Once dispatched from the warehouse, THEKAPCO cannot directly change the address. Addresses cannot be changed after delivery. Failed delivery caused by incorrect customer-provided information may incur reasonable return or reshipping charges, subject to applicable law.
7. International Duties and Taxes
International customs or import duties, taxes and brokerage fees are the customer's responsibility unless expressly included at checkout, subject to applicable law. Destination authorities determine applicable charges. Contact support if customs requires shipment documentation.
8. Cancellations, Returns and Support
Request cancellation as soon as possible by emailing support@thekapco.com. Customer Support reviews requests based on processing status and may exercise reasonable judgment. After dispatch, applicable return procedures apply without limiting mandatory cancellation or refund rights. See the Refund & Return Policy and Warranty Policy.
Customer Support: support@thekapco.com. Monday–Friday, 10 AM–7 PM, GMT+8. Usual response target: within 2 business days, excluding weekends and applicable public holidays.
THEKAPCO PTE. LTD., 23 New Industrial Road, #04-09, Solstice Business Center, Singapore 536209. Nothing in this policy limits mandatory consumer protections.