What products does Thekapco offer?
Thekapco offers mechanical keyboards, keycap sets, deskmats, wrist rests, mousepads, and selected keyboard accessories. Availability varies by collection and region.

What is the difference between keycaps, a pre-built keyboard, and a barebone keyboard kit?
Keycaps are the removable caps you type on. A pre-built keyboard arrives assembled with switches and keycaps and is ready to use. A barebone keyboard kit normally does not include switches or keycaps, so those parts must be purchased and installed separately.

Are Thekapco keycaps compatible with MX-style mechanical switches?
Yes. Thekapco keycaps are designed for MX-style cross stems. Always compare the product listing with your keyboard and switch specifications before ordering.

Do Thekapco keycap sets support ANSI and ISO keyboard layouts?
Thekapco keycap sets support standard ANSI and ISO layouts, subject to the keys included in the specific set. Check the product photos and keycap compatibility diagram for the exact key sizes supplied.

Will Thekapco keycaps fit every keyboard size?
They fit most standard mechanical keyboard sizes when the required key sizes are included. Unconventional or non-standard layouts, including some Alice-style and split keyboards, may require special key sizes. Compare your layout with the product's compatibility diagram before purchase.

What is included with my product?
Package contents vary by product and configuration. The product description is the authoritative source for what is included, so please review it before checkout. Items shown in lifestyle photos may be for display only unless listed as included.

Which operating systems are supported by Thekapco keyboards?
Thekapco keyboards are designed to work with Windows, macOS, Android, and iOS. Certain shortcuts, drivers, or advanced functions may vary by operating system, device, version, and application.

Which connection modes does the PLAY 1800 support?
The PLAY 1800 supports three connection modes: Bluetooth, 2.4 GHz wireless, and USB-C wired mode.

Can I use the PLAY 1800 while it is charging?
Yes. The PLAY 1800 can be used while charging. Connect it by USB-C and select the appropriate connection mode for your setup.

Is the PLAY 1800 hot-swappable?
Yes. The PLAY 1800 supports hot-swappable 3-pin and 5-pin MX-style mechanical switches. Switch compatibility and installation remain subject to the product specifications and proper installation.

Where can I download Thekapco drivers, VIA JSON files, and screen tools?
Visit the Thekapco Download page. Select the resource that exactly matches your keyboard model or version before installing or importing it.

How do I change the image or GIF on my keyboard screen?
Download the matching LCD image customization tool and any required driver or JSON file from the Download page. Follow the instructions for your exact keyboard model; files for a different model or version may not work correctly.

How should I clean and maintain my mechanical keyboard?
Disconnect the keyboard before cleaning. Remove loose dust and debris regularly with a soft brush or appropriate air duster. Keep liquids away from the electronics, avoid extreme temperatures, and follow the product-specific instructions.

How should I clean Thekapco keycaps?
Lightly wipe away finger oils and debris with a soft cloth. For deeper cleaning, remove the keycaps carefully only if you are confident doing so, use a mild cleaning method, and allow them to dry completely before reinstalling.

How should I clean a Thekapco deskmat or mousepad?
Spot-clean it with a damp cloth and a small amount of mild dish soap. Do not soak it unless the product instructions expressly allow it. Remove soap residue and allow it to air-dry completely on a flat surface before use.

How should I clean a Thekapco wrist rest?
Use a damp soft cloth with a small amount of mild dish soap, then wipe away any residue. Do not soak the wrist rest, and allow it to dry completely before use.

How do I contact Thekapco customer support?
Email support@thekapco.com and include your order ID #TKPxxxxx plus all relevant details, photos, or videos. The usual response time is within 24 hours, excluding Saturdays and Sundays. Support hours are Monday-Friday, 10:00 AM-7:00 PM (GMT+8).

Are Thekapco collaboration products official?
Products identified on the product page as a Thekapco collaboration are official Thekapco releases created with the named artist, brand, or partner. Purchase from thekapco.com or a listed retail partner, and contact support if you need help confirming a product or seller.

How can I tell whether a product is in stock or available for pre-order?
The product page shows the current availability and any pre-order notice. Review the product description and pre-order disclaimer before checkout because estimated processing and delivery dates vary by product.

Can I order pre-order and in-stock products together?
Yes. Pre-order and in-stock products may be placed in the same order. We will ship available items first where possible, so you do not need to wait for the pre-order item. Separate tracking details may be issued for separate shipments.

When will I be charged for a pre-order?
Payment is collected at checkout when the order is placed, including for pre-order products.

When will my pre-order ship?
Pre-order processing and delivery schedules vary by product. The estimate or disclaimer on the relevant product page applies to your order and should be reviewed before purchase.

Can I change or cancel an order after placing it?
Change-of-mind cancellations may be requested within 24 hours of receiving the order confirmation and before the order is processed. Contact support@thekapco.com immediately with your order ID in the format #TKPxxxxx. Approval is subject to the Refund Policy and order status.

What should I do if my shipping address is incorrect?
Email support@thekapco.com immediately with your order ID and the correct address. We cannot guarantee changes after processing or dispatch, and additional courier charges may apply.

Which countries does Thekapco ship to?
Thekapco ships to most countries. Enter your full delivery address at checkout to confirm whether service is available for your region. If checkout does not accept your location, email support@thekapco.com for assistance.

How long does order processing take?
Our current average processing time is 1-2 business days. This is an estimate and may be longer during sales, peak periods, public holidays, or for pre-order products. Product-specific notices and the current Shipping Policy apply.

How long does delivery take?
Delivery normally takes approximately 2-14 business days after dispatch, depending on the destination, courier, customs clearance, and service selected. Peak periods and circumstances outside Thekapco's control may cause additional delays.

How will I receive my tracking information?
You will receive an order confirmation after purchase and a shipping confirmation when the parcel has been prepared and handed to the courier. Use the tracking link or tracking number in the shipping confirmation to follow your parcel.

Are customs duties, VAT, or import taxes included?
No. Product prices do not include destination VAT, import taxes, customs duties, brokerage fees, or similar charges unless checkout expressly states otherwise. These charges are the customer's responsibility and are determined by the destination authorities.

What should I do if my shipment is delayed, lost, or marked delivered but not received?
First review the courier tracking and contact the courier where required. Thekapco does not control courier operations, but our support team can provide available shipment information or documents. Email support@thekapco.com with your order ID and tracking number.

What is Thekapco's return window?
For eligible non-quality returns, submit your request within 7 days of receipt as confirmed by tracking. EU orders may have a 14-day cooling-off right where applicable. Eligibility and exceptions are governed by the Refund Policy.

How do I request a return or refund?
Email support@thekapco.com within the applicable period. Include your order ID #TKPxxxxx, product name, reason for the request, issue details, and clear photos or videos where relevant. Do not return any item until written authorization is provided.

What condition must a returned item be in?
Unless the return concerns an approved defect or other qualifying issue, the product must be unused and in resalable condition, with its original packaging, accessories, manuals, and components. The customer is responsible for safe return packaging and return shipping costs.

What should I do if an item is damaged, defective, missing, or incorrect?
Contact support@thekapco.com within 7 days of receipt. Include the order ID, product details, a clear description, and clear photos or videos. Thekapco will assess the case and may approve a refund, replacement, or other resolution under the applicable policy.

How long does a refund take?
After the returned product has been received, inspected, and approved, the refund is normally processed within 5 working days to the original payment method. Your bank or payment provider may require additional time to post it.

Does Thekapco offer exchanges?
No. The current policy does not offer direct exchanges. Depending on the circumstances, an eligible case may be resolved through a return, refund, or warranty replacement.

What warranty coverage applies to my product?
Warranty coverage and duration vary by product. Manufacturing defects may be covered, while misuse, accidental damage, unauthorized repair, improper installation, and normal wear and tear are excluded. Review the Warranty Policy and contact support with proof of purchase plus photo or video evidence.

Which payment methods does Thekapco accept?
Available payment methods are shown at checkout and may vary by country or device. Thekapco accepts Visa and Mastercard, and supported accelerated payment methods such as Shop Pay may also be available.

Can I pay in installments with Afterpay?
Afterpay may be available for eligible customers, orders, and regions. If your order qualifies, the option will appear at checkout. Approval and repayment terms are determined by Afterpay.

Can I combine multiple discount codes or promotions?
Discount combination rules vary by campaign. Review the promotion's terms before checkout. If a combination is not permitted, checkout will apply only the eligible offer or ask you to choose between offers.

Where can I buy Thekapco products in person?
In the United States, selected Thekapco products are available at every Micro Center store. In Malaysia, selected products are available from Mush-e in Seri Kembangan and by appointment at the Thekapco office in Bukit Jalil. Retail availability varies by location.

How can I confirm whether a retailer has a specific Thekapco product?
Please call the retailer directly before visiting. Each store may carry a different selection, and local inventory can change without notice.

Can I visit the Thekapco office in Bukit Jalil?
Yes, but an appointment is recommended. Visiting hours are Monday-Friday, 10:00 AM-7:00 PM (GMT+8). Call +60 16 606 6851 before visiting to confirm product availability and arrange your visit.

How do I arrange a business meeting with Thekapco?
For partnerships, collaborations, wholesale, or other business matters, email marketing@thekapco.com to request an appointment at the Bukit Jalil office.